DFDS Named World’s Leading Ferry Operator For 8th Year Running
DFDS has been named the ‘World’s Leading Ferry Operator’ at the World Travel Awards for the eighth consecutive year.
The accolade was awarded last night (1 December 2018) at the World Travel Awards Gala Ceremony in Lisbon, Portugal. The most prestigious awards event in the industry, the World Travel Awards are given in recognition of outstanding achievements within the travel sector, rewarding those companies who consistently provide their customers with an exemplary service.
Winners are decided by votes from the public and travel industry professionals, which makes this an even more special award and win for DFDS. Here’s what some of our most honest critics think is the reason we won:
Pete Akerman, Passenger Marketing Director at DFDS, commented:
“We are delighted to be named ‘World’s Leading Ferry Operator’ for yet another year, and we have our loyal DFDS customers and those that voted to thank.
“We always strive to provide outstanding customer service, which we believe to be at the heart of creating exceptional experiences; whether customers are enjoying one of our mini-cruise sailings or simply joining us for a comfortable crossing to get them from A to B.
“We pride ourselves on listening to customer feedback and therefore continually improve upon and refine our offering. This year is testament to that, with significant investment in new catering concepts on board our Newcastle-Amsterdam service, and our impending refurbishment of dining areas on board our Dover-Dunkirk ships. We’ll continue to grow and evolve over the coming years.”
The ferry operator also supports a range of charities, sports groups and not-for-profit organisations, and runs an apprenticeship programme to support future industry professionals.
DFDS operates a comprehensive passenger route network, including four routes from the UK to Europe via Dover-Dunkirk, Dover-Calais, Newhaven-Dieppe and Newcastle-Amsterdam. It also offers routes in Scandinavia and across the Baltic Sea, including a cruise ferry service from Copenhagen to Oslo and services from Germany to Lithuania, Sweden to Lithuania and Sweden to Estonia.
For further information, please visit dfds.co.uk.
DFDS Named World’s Leading Ferry Operator For 8th Year Running, 2nd December 2018, 17:32 PM