Yorkshire Times
Weekend Edition
8:00 AM 10th November 2020

Airline Picks Up Awards

Jet2holidays has capped off a week of praise for how it has handled the Covid-19 pandemic by winning the Scottish Passenger Agents’ Association’s (SPAA) ‘Best Large Tour Operator’ award.

It was given at a virtual event to recognise individuals and companies who have responded positively to the pandemic.

Jet2holidays was recognised for “its excellent communication throughout the past six months, which has greatly helped members. Whether switching destinations, adding capacity to destinations with a travel corridor, or helping with amendments and refunds, this company was the easiest to deal with.”

The award comes on the back of two other successes this week. On Monday, Jet2holidays was named a World Travel Leader for its positive response to the pandemic at the annual World Travel Leaders Awards, as part of London Travel Week 2020. According to the judges, this was driven by the company’s “positive approach to refunds and cancellations.”

Steve Heapy, CEO of and Jet2holidays said: “During a time where there has been so much uncertainty, we have continued to put our customer-first strategy ahead of everything else.

“Put simply, this approach is the right thing to do, and we know that customers and independent travel agents will remember how we treated them during the pandemic. We would like to thank everyone who has given us such positive feedback and we can assure them that we will continue to do the right thing by them.”

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