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4:16 AM 5th April 2020
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Coronavirus: Changes To Veterans UK Services

 
Veterans UK is working hard to protect both its staff and veterans during the Covid 19 pandemic, but they're very much still open for business.

Because its staff are having to work from home, there are some changes to our services.

The organisation is:

ensuring all of its almost half a million monthly pension and compensation scheme payments continue as expected into people’s accounts.

Whilst its helpline can’t currently take calls, an email enquiry service is being provided via remote working to answer veterans’ questions on a daily basis and provide call-backs when needed.
Callers can also now listen to recorded service information on our helpline number 0808 1914 218.
All requests for welfare support are being met, the same day where possible.
All planned Veterans Welfare Service and Defence Transition Services contact with clients is being maintained (using alternatives to face-to-face visits of course).

Whilst some casework, including requests for new claims, reviews, reassessments and appeals has been paused during the current situation, which is due to staff being unable to attend the office in person, Veterans UK is working hard to ensure no-one’s payments stop and those who need its welfare and other support during this time continue to receive it.

Contact details and more: www.gov.uk/veterans-uk