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Yorkshire Times
Voice of the North
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10:00 AM 4th March 2020

Fred Olsen - COVID-19 Booking Reassurance Guarantee

"We understand and appreciate that some of our guests might be worried about booking a cruise or travelling right now.

"That’s why, when you book a cruise for 2020 or a cruise included in our new Worldwide brochure for 2021 and 2022, your booking will be covered with our 'Booking Reassurance Guarantee'.

"So, if you decide nearer the time of travelling that you want to change your plans due to concern about the COVID-19 virus, we guarantee that you can cancel your booking with no penalty and move any money paid to a different cruise (within the same year).

"For cruises departing in 2020, you just need to let us know no later than two weeks before you are due to travel (minimum of 90 days’ notice, prior to departure, required for 2021 / 2022 departures).

"When you book by Tuesday 5th May for any Ocean or River cruise currently on sale (or included in our new 2021/22 Worldwide Brochure), your booking will be covered with our 'Booking Reassurance Guarantee'.

"You will be able to move 100% of the total payments made to any other Ocean or River cruise with us. For 2020 cruises, your future cruise must be taken within 2020."