Northern Powergrid Continues Major Restoration Work To Reconnect Customers Still Affected By Storm Arwen

As at 2pm on 5 December 2021

Today we expect to restore power to remaining homes and businesses in Weardale and Teesdale. This is now less than 50 properties and our teams are doing all they can to get them reconnected.

We still have a lot do and all our teams are working with one common goal – get customers back on power as quickly as it is safe to do so. We are working to restore supplies to the 3,000 customers who are still affected. We have restored power to 237,000 of the 240,000 customer impacted by Storm Arwen.

Over 260 generators have been deployed across the North East to get the power on for customers while we work to rebuild the overhead lines damaged by Storm Arwen.

These significant repairs must be done before we can get to a street-by-street and house-by-house level. If you cannot see one of our engineers in your area yet, you have not been missed – they are working to restore power further down the line to enable the final repairs that get your power back on.

Yesterday we completed more work than we expected thanks to the exceptional efforts of our team, but we also discovered some additional work that is now in our plan.

We are continuing to keep our customers updated about the latest restoration information available through our dedicated page on our website – northernpowergrid.com/storm-arwen

Although more adverse weather conditions are predicted, we are now hopeful that the work we have in front of us will be completed on Tuesday 7 December, provided that any additional damage that we find is not extensive. We continue to work hard to improve on that and will keep you updated.

We remind you that if you are without power and are unable to make alternative arrangements to stay with family or friends, Northern Powergrid will provide financial assistance to any domestic customer who was still off supply on 29 November 2021 or later that needs help. This will include the reasonable costs of alternative accommodation and food (up to £15 per person per meal – please retain receipts).

Customers who require assistance should email StormArwen@northernpowergrid.com and we will be in contact as quickly as we can to agree how we can help.

A further update will be given this evening (5 Dec 2021).