Yorkshire Times
Voice of the North
9:00 AM 18th March 2020

Rotana Reassurance – COVID-19

The President and CEO of Rotana Hotels in Abu Dhabi has been quick to reassure holidaymakers that they are doing everything in their power to safeguard the well-being of tourists in the wake of Coronovirus.

Guy Hutchinson said: “Given the current concerns regarding the global spread of Coronavirus (COVID-19), I felt compelled to write and explain the measures we are putting in place as an organisation to protect all of our guests and to provide them with peace of mind.

“Our hearts and thoughts are with all those affected by COVID-19, as well as their families, friends and loved ones. Like you, we have been moved by its vast and growing impact.

“Given the intense focus on steps being taken by organisations – including hospitality firms – to halt the spread of the virus, we would like to reassure our guests that Rotana has implemented very early the industry’s most stringent health and safety policies, with strict practices and procedures in place designed to protect our guests, staff and partners at all times.

“We operate in accordance with the highest international standards and in collaboration with the local health authorities, and we will continue to follow the directives of both, implementing changes when necessary.

“For those of you who are staying with us or plan to book soon, here is an update on the steps we have taken to make you feel comfortable and safe during your time with us:

You won’t be charged for cancellations
We understand that your travel plans might change over the next few months and at short notice, so we are waiving our cancellation fees for hotel stays booked through from now until June 30, 2020.

You’re in safe hands
Our team members, including all hotel staff, have been fully briefed about the specific protocols to follow in relation to this virus. We are fully prepared with both preventative and responsive measures, in line with the World Health Organisation guidelines. Please feel free to chat to our hotel teams during your visit.

We’ve seriously stepped up sanitisation
Rotana already has rigorous cleaning procedures in place, but given the latest medical findings that COVID-19 is primarily transmitted by touch, we have significantly stepped-up surface cleaning measures.

We are sanitising surfaces more frequently using specialised products tested effective against the virus and have installed hand sanitisers in all of our public areas for you and our colleagues to access for frequent use.

Rotana also continues to wash all linen at high temperatures for optimal disinfection.

All of these measures are designed to safeguard your health and well-being and ensure that you feel at ease when visiting one of our hotels.

Our commitment to you
At the heart of all that we do at Rotana is our commitment to ‘LIFE’, with each letter encapsulating our corporate values – L, for our long-term relationship with you; I, for innovation to meet your changing needs; F, for the friendliness we extend to you as our guest; and E, for our ethical approach to taking care of you.

Our LIFE motto has never resonated more clearly than now and I hope it gives you confidence and comfort that when you stay with Rotana, no matter where you are in the world, you are in caring and safe hands.”