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Yorkshire Times
Voice of the North
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8:00 PM 9th February 2020

Visit York’s Joseph Unwin Scoops National Young Excellence Award

At the UKinbound Awards for Excellence, Visit York’s Joseph Unwin was presented with a prestigious Young Excellence Award in recognition of his commitment to the tourism industry and exceptional customer service skills.

Mr Unwin, who joined the Visit York team as a volunteer in 2016 and later became a full-time permanent member of the Visitor Information Centre team, was nominated by his colleagues because of his passion for York and his willingness to step outside his comfort zone to develop his customer service skills.

Actor and comedian James Redmond presented Joseph with his award at the association’s annual Awards for Excellence Gala Dinner, which took place last night at Aerospace Bristol in front of an audience of over 300 tourism industry professionals. An independent judging panel comprising Susan Deer, ABTA; Patrick Richards, ETOA; and Dr. Karen Thomas, Canterbury Christ Church University, were inspired by Joseph’s story.

Julie Brookes, Visitor Information Centre Manager at Visit York said: “Joseph is a credit to the team and we are all so proud that he has won this incredible award. Since he joined the team in 2016 it has been so wonderful to see how his confidence has grown and how his customer service and selling skills have developed. Joseph always goes above and beyond when helping our customers, going to great lengths to ensure visitors get the highest quality service when they come through our doors. The feedback he receives is brilliant and it is so fantastic to see him recognised in this way on a national scale.”

Joseph Unwin, Visitor Information & Sales Assistant, Visit York said “I’m delighted to win this award and to have been nominated by my colleagues. I love York and really enjoy my role in the Visitor Information Centre helping people plan their trip to York and get the best experience for their visit. I feel that I’ve really grown so much since I joined the Visit York team and I am so excited to receive this special award.”

Joss Croft CEO UKinbound commented “In a nutshell, we need more people like Joseph to work in the British tourism industry. We already have substantive skills and labour shortages and the end of Free Movement is going to have a big impact on the industry’s workforce. It is clear that Visit York have done a fantastic job of developing and nurturing Joseph to help him gain valuable and transferable skills as well as building his confidence. It is also heartening to hear that he wants to learn Spanish as the industry desperately needs more foreign language speakers. His commitment and enthusiasm will be an inspiration to others and it is clear that Joseph has a promising career ahead of him.”